SUPPORT - Bluesky Cook Islands

Support - Help Desk

GENERAL ENQUIRIES - DIAL 29680 or Email: ck.info@blueskypacificgroup.com

Available 7am - 12midnight, 7 days a week.
If you have any general enquiries about our products and services, or would like to speak directly to any of our staff, call us for assistance.

OPERATOR - DIAL 015

Operator assisted National and International calls. Available 24 hours a day, 7 days a week.
We can put you through to the destination you want to call but remember you must have your Bluesky 4-digit PIN number ready for the Operator.

FAULTS - DIAL 120

For all technical faults relating to telephone lines, Marama, Internet Service and Bluesky supplied equipment. We fix all faults during normal business hours Monday to Friday, 8.00am – 4.30pm. Faults can be reported 24 hours a day, 7 days a week. A special service fee is applicable for urgent repairs.

DIRECTORY SERVICE:

LOCAL & NATIONAL - DIAL 010

Our 24 hour Directory service is available to our Local and National customers but we stress please know the name or address of the person you need to call. A service fee is charged per call.

CABLE LAYING - DIAL 124

Damaging our cables could be expensive for you and could cut access to important services for others in the area. So contact Customer Services before you dig and we'll help you find the location of telephone cables in your area. If you are building a new home or business, contact us so that we can arrange telephone services to your new home or office.

Connection fees:

$50 wiring/tone intact
$80 wiring/tone needed

THE CREDIT TEAM - DIAL 123

If you want to add new telecommunications services or need to discuss payment options on your account, our credit team are here to help.
Please note some services will require a bond payment. Click here for our standard terms of credit.

HAVE A COMPLAINT? DIAL 123 OR EMAIL ck.info@blueskypacificgroup.com

Otherwise write to us at:
Customer Services
PO Box 106
Rarotonga
Cook Islands

MALICIOUS CALLS - DIAL 123

All local calls can be traced by Bluesky.
The Call Trace is provided for a period of 1 month.
NOTE: A service fee of $25.00 applies.
Once the Service is installed you must call 158 to request the number that you are tracing. Bluesky, Telecom Cook Islands Ltd will not provide the name of the owner of the telephone number.

If you receive a threatening, obscene, abusive or nuisance call, remain calm. Don't be tempted to react - hang up immediately and take a note of the time of the call before contacting us to do the call trace.
If the calls become serious and involve threats to life, contact the police immediately.

TELEPHONE BOOK & LISTINGS - DIAL 123 OR EMAIL ck.info@blueskypacificgroup.com

Your Telephone Book is updated once a year and a free copy is available to every home and business.

Bluesky customers are entitled to a free standard listing for their telephone service.
Unless otherwise advised, your name and telephone details will normally be published in the next edition of the Telephone Book. It will also be available by Bluesky Directory Assistance to help other people find your number.
For an additional charge, we can print your name in capital letters and bold. Other listing options are also available.
Extra copies of the Telephone Book are available for $15.

OPERATOR SERVICES

Operator Services are available from 7am to 12midnight, 7 days a week for National & International calls. Please have your Bluesky 4 digit charge account number ready for the operator.

Please note the following internatlonal operator services are no longer available due to overseas providers rendering these services as obsolete:-

Collect Calls to all countries.
Home Country Direct Services.
Telegram Services.
International Directory Services